jelibet Privacy Policy

jelibet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy applies to all personal data collected through the jelibet website at jelibet.vip, our mobile-optimised platform, customer support channels, and any other touchpoints through which you interact with jelibet.

This Policy should be read together with jelibet's Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and jelibet.

jelibet collects the following categories of personal data from players:

jelibet does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (e.g., self-exclusion requests citing problem gambling).

jelibet collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the jelibet platform, including IP address, device identifiers, browser information, and session activity logs, via cookies and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment verification data from payment processors such as GCash and PayMaya.
• Publicly Available Sources: In limited circumstances, jelibet may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

jelibet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jelibet player account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to jelibet's games, process your bets, credit winnings, and deliver all other platform features.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, including GCash, PayMaya, BDO, BPI, and Metrobank.
• KYC and AML Compliance: To verify your identity, confirm your age (21+ requirement), and comply with anti-money laundering obligations under Philippine law.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and other security threats.
• Platform Improvement: To analyse usage patterns and improve the jelibet platform, including game performance, user interface, and customer experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulatory requirements, and court orders.

Under the Philippine Data Privacy Act of 2012, jelibet processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary to perform our contract with you — i.e., to operate your jelibet account and deliver the services you have requested.
• Legal Obligation: Processing required to comply with jelibet's legal obligations under Philippine law, including KYC, AML, and responsible gaming regulations.
• Legitimate Interests: Processing necessary for jelibet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jelibet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services used to confirm your identity and age in compliance with Philippine KYC requirements.
• Fraud Prevention and Security Partners: Anti-fraud and cybersecurity service providers who assist jelibet in detecting and preventing fraudulent activity on the platform.
• Game Software Providers: Licensed game developers and providers whose games are available on the jelibet platform may receive limited technical data necessary for game delivery and fairness auditing.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities, where jelibet is legally required or permitted to disclose your data.
• Professional Advisers: Lawyers, auditors, and other professional advisers engaged by jelibet, subject to strict confidentiality obligations.

All third parties with whom jelibet shares personal data are required to process such data in accordance with applicable Philippine data protection law and jelibet's data processing standards. jelibet does not transfer personal data outside the Philippines except where necessary for payment processing or KYC verification, and only where adequate data protection safeguards are in place.

jelibet uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and gather analytics data. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the jelibet platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your jelibet experience.
• Analytics Cookies: Used to collect anonymised data about how players use the jelibet platform, helping us identify areas for improvement. This data does not identify you personally.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of jelibet's marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jelibet platform. For more information on managing cookies, refer to your browser's help documentation.

jelibet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active jelibet account, plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter, as evidence of consent.
• Technical and Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, jelibet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

jelibet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and jelibet's servers is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest, including payment details and identity documents, is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to jelibet staff and authorised third parties who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication: jelibet supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: jelibet's systems and infrastructure are subject to regular security assessments and penetration testing by qualified cybersecurity professionals.
• Staff Training: All jelibet staff who handle personal data receive regular data protection and security awareness training.
• Incident Response: jelibet maintains a documented data breach response plan. In the event of a breach affecting your personal data, jelibet will notify you and the National Privacy Commission within the timeframes required by Philippine law.

As a data subject under the Philippine Data Privacy Act of 2012, you have the rights described in the summary section above. To exercise any of these rights, please contact jelibet's Data Protection Officer using the contact details provided in Section 14 of this Policy.

When submitting a data rights request, please include:

• Your full name and registered jelibet username.
• A clear description of the right you wish to exercise and the specific data concerned.
• A copy of a valid government-issued ID for identity verification purposes.

jelibet will acknowledge your request within three (3) business days and will respond substantively within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, in which case jelibet will notify you of the extension and the reason for it.

The jelibet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling laws. jelibet does not knowingly collect personal data from individuals under the age of 21.

If jelibet discovers that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted, and any funds in the account will be handled in accordance with applicable Philippine law.

If you are a parent or guardian and believe that your child has registered on the jelibet platform, please contact our support team immediately so that we can take appropriate action.

The jelibet platform may contain links to third-party websites or services, including payment provider portals and game developer sites. These third-party sites operate independently of jelibet and have their own privacy policies, which jelibet does not control and is not responsible for.

jelibet encourages you to review the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party site on the jelibet platform does not constitute an endorsement of that site's privacy practices by jelibet.

jelibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When material changes are made, jelibet will notify registered players via email or a prominent notice on the jelibet platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the jelibet platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jelibet protects your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or jelibet's handling of your personal data, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing jelibet's compliance with the Philippine Data Privacy Act of 2012 and this Policy.

If you are not satisfied with jelibet's response to your data privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC). Information about the NPC and its complaint process is available through official Philippine government channels.

For general customer support enquiries unrelated to data privacy, please contact our support team via live chat on the jelibet platform. Our team is available 24 hours a day, 7 days a week, and is happy to assist you in English.